The Advantage of First American

Top 3 reasons to buy a First American home warranty

	Experience and Stability First American Home Buyers Protection has been an industry leader in home warranty for over 25 years and is a part of the First American Financial Corporation (NYSE, FAF) family of companies. We have the experience, strength and stability to honor our commitment to you!
	Repair or Replacement If First American determines your covered system or appliance cannot be repaired we'll replace it.** It doesn't matter how old it is, what brand you have or even if the part is obsolete.
	Unlimited Service Calls Our Service Department is available 24 hours-a-day, 365 days-a-year. There is no limit to the amount of times you can call for service. In fact, the average First American customer needs service at least once per year.

What is a Home Warranty?

Frequently Asked Questions

In over 25 years of operation, First American Home Buyers Protection has answered questions for thousands of homeowners. We strive to clearly communicate with our customers and to give customers the benefit of our experience. We make every effort to meet the needs of our customers when it comes to protecting their home's systems and appliances.

What is a Home Warranty?

A home warranty is a one-year protection plan for your home's covered systems and appliances and offers repair or replacement coverage for those covered items which fail due to normal wear and tear. Home warranties are designed for single-family residential homes. If you have questions, please contact us at 888.277.9788.

Why is a Home Warranty Important?

A First American home warranty protects you and your budget from expensive, unexpected repair or replacement costs that can occur with covered system and appliance failures. When a covered item fails, place one service call to First American to get the process started.

Is There a Limit to the Number of Service Calls I Can Place Each Year?

Absolutely not! There is no limit to the number of service calls you can make. Our customers place about one service call per year on average, and many of our customers place several calls per year. You, too, could save hundreds, or even thousands of dollars on repair or replacement bills.

About Us

Founded in 1984, First American Home Buyers Protection is a leading provider of home warranties with the experience and strength of an industry leader. We offer homeowners protection against costly repairs or replacements on their home’s covered essential systems and appliances through service provided by a large network of prescreened contractors and qualified technicians. We will be here when you need us.

Why Choose a First American Home Warranty

• Your home is one of the most important investments you make in your lifetime. This major asset needs and deserves protection because you use and rely on it every single day.
• Major appliance failures caused by normal wear and tear are not covered by your homeowner’s insurance.
• A home warranty is the best way to protect yourself against expensive and unexpected system and appliance failures.
• Don’t hassle with the Yellow Pages. It can take hours, days looking for a qualified repair technician. First American already has a network of prescreened contractors and qualified technicians.
• Our Service Department is available year-round. You can call 24 hours-a-day; 7 days-a-week (even holidays); and one of our Service Representatives will be there to assist you.
• We will replace covered items that fail when we determine that they cannot be repaired, regardless of their age, make, or model.**
• We have no "Obsolete Parts" clause; if we can't fix it, we'll replace it.**
• First American has been providing affordable, convenient home warranty plans to homeowners across the nation for over 25 years.

Benefits

Saving money while running a household is no small task. With the protection offered by a First American home warranty, you don't have to worry about huge, unexpected repair or replacement bills when a covered system or appliance breaks. The process is made simpler with the following valuable benefits:

With a First American Home Warranty

• We will replace covered items that fail when we determine they cannot be repaired, regardless of their age, make, or model.**
• If we can't fix it, we'll replace it;** now there's true value in a warranty!
• Our Service Department is available 24/7 and one phone call starts the process.
• Our Service Call Fee*** is one of the lowest in the industry.
• We have a network of prescreened contractors and qualified technicians who will call you to arrange a mutually convenient appointment time.

Testimonials

Read What Our Satisfied Customers Are Saying...

Those providing testimonials are not employees of First American, nor were they paid for their testimonial.
IMPORTANT CONSUMER INFORMATION: Please request a sample contract to review specific coverage, limitations, terms and Service Call Fee amount. Our home warranty coverage may be subject to other terms and conditions including a 30 day wait to start coverage. Pre-existing conditions are not covered and other charges may apply.

PRIVACY POLICY

We Are Committed to Safeguarding
Customer Information

In order to better serve your needs now and in the future, we may ask you to provide us with certain information. We understand that you may be concerned about what we will do with such information--particularly any personal or financial information. We agree that you have a right to know how we will utilize the personal information you provide to us. Therefore, together with our parent company, First American Financial Corporation, we have adopted this Privacy Policy to govern the use and handling of your personal information.

Applicability

This Privacy Policy governs our use of the information which you provide to us. It does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity. First American has also adopted broader guidelines that govern our use of personal information regardless of its source. First American calls these guidelines its Fair Information Values.

Types of Information

Depending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include:

• Information we receive from you on applications, forms and in other communications to us, whether in writing, in person, by telephone or any other means.
• Information about your transactions with us, our affiliated companies, or others.
• Information we receive from a consumer reporting agency.

Types of Personally Identifiable Information

The "personally identifiable information" we collect online is provided by you. We do not edit nor supplement your personally identifiable information with other such data from other sources. The information includes the following:
1. First and last name.
2. Home or other physical address, including street name and name of city or town.
3. Email address.
4. Telephone number.

Use of Information

We request information from you for our own legitimate business purposes and not for the benefit of any nonaffiliated party. Therefore, we will not release your information to nonaffiliated parties except: (1) as necessary for us to provide the product or service you have requested of us; or (2) as permitted by law. We may, however, store such information indefinitely, including the period after which any customer relationship has ceased. Such information may be used for any internal purpose, such as quality control efforts or customer analysis. We may also provide all of the types of nonpublic personal information listed above to one or more of our affiliated companies. Such affiliated companies include financial service providers, such as title insurers, property and casualty insurers, and trust and investment advisory companies, or companies involved in real estate services, such as appraisal companies, home warranty companies, and escrow companies. Furthermore, we may also provide all the information we collect, as described above, to companies that perform marketing services on our behalf, on behalf of our affiliated companies, or to other financial institutions with whom we or our affiliated companies have joint marketing agreements.

Former Customers

Even if you are no longer our customer, our Privacy Policy will continue to apply to you.

Confidentiality and Security

We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We restrict access to nonpublic personal information about you to those individuals and entities who need to know that information to provide products or services to you. We will use our best efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly and in accordance with this Privacy Policy and First American's Fair Information Values. We currently maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Information Obtained Through Our Web Site

First American Financial Corporation is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you we receive on the Internet.

In general, you can visit First American or its affiliates Web sites on the World Wide Web without telling us who you are or revealing any information about yourself. Our Web servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. First American uses this information to measure the use of our site and to develop ideas to improve the content of our site.

There are times, however, when we may need information from you, such as your name and email address. When information is needed, we will use our best efforts to let you know at the time of collection how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account/profile information. If you choose to share any personal information with us, we will only use it in accordance with the policies outlined above.

Business Relationships

The First American Financial Corporation's site and its affiliates' sites may contain links to other Web sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

Fair Information Values

• Fairness
  We consider consumer expectations about their privacy in all our businesses. We only offer products and services that assure a favorable balance between consumer benefits and consumer privacy.
• Public Record
  We believe that an open public record creates significant value for society, enhances consumer choice and creates consumer opportunity. We actively support an open public record and emphasize its importance and contribution to our economy.
• Use
  We believe we should behave responsibly when we use information about a consumer in our business. We will obey the laws governing the collection, use and dissemination of data.
• Accuracy
  We will take reasonable steps to help assure the accuracy of the data we collect, use and disseminate. Where possible, we will take reasonable steps to correct inaccurate information. When, as with the public record, we cannot correct inaccurate information, we will take all reasonable steps to assist consumers in identifying the source of the erroneous data so that the consumer can secure the required corrections.
• Education
  We endeavor to educate the users of our products and services, our employees and others in our industry about the importance of consumer privacy. We will instruct our employees on our fair information values and on the responsible collection and use of data. We will encourage others in our industry to collect and use information in a responsible manner.
• Security
  We will maintain appropriate facilities and systems to protect against unauthorized access to and corruption of the data we maintain.